“Nearly every person I worked with, I saw cry at their
desk,” said former Amazon employee Bo Olson, who worked in book marketing. Or,
they very wisely chose to leave.
Explanations like “we’re not totally sure” or “I’ll get back
to you” are not acceptable, many employees said. Some managers sometimes
dismissed such responses as “stupid” or told workers to “just stop it.”
Ideas are critiqued so harshly in meetings at times that
some workers fear speaking up.
“You learn how to diplomatically throw people under the
bus,” said a marketer who spent six years in Amazon’s retail division.
“It’s a horrible feeling.”
“You either fit here,
or you don’t”
“What kind of company do we want to be?” the executive
recalled asking her bosses. “The joke in the office was that when it came
to work-life balance, work came first, life came second, and trying to find the
balance came last.”
Many tech companies are racing to top one another’s family
leave policies — Netflix just began offering up to a year of paid parental
leave. Amazon, though, offers no paid paternity leave.
In a
recent recruiting video, one young woman warns:
You either fit here or you don’t. You love it or you don’t.
There is no middle ground.”
The comments are
eye-opening
Sitting down the other morning to have a cup of coffee I did
a quick glance of my Google alerts and came across a New York Times article
titled Inside
Amazon: Wrestling Big Ideas in a Bruising Workplace. Twenty minutes
later, I sat back and gazed out the window in astonishment. These quotes above
were just a few of the statements from employees both past and present.
As a proponent of engagement and creating a great work
culture, I was beyond shocked. This article is a MUST read if you want
to think about organizations that are heading into uncharted territories.
If Amazon was a company that was founded around the Industrial
Revolution, I would not have batted an eye.
But, this is one of our newer companies
that has been created around the Technology
Revolution. While we hear of the exploits of their brethren in the Silicon
Valley, this company, based on this New
York Timesarticle, is charting new ground.
In other words, it’s just about the work and that is all
that matters.
One thing that jumped out from this article was how
some employees really thrive under this type of high-pressure environment. To
me, however, it was just sickening to see how a company could stand behindthese type of policies.
Regardless how successful you are, you do not have the right
create this type of workplace environment.
Customer service vs.
employee focus
What really intrigued me is the fact that Amazon is so
customer focused. Their customer service is renowned for its customer first
attitude. This is so very different from companies that worry about
getting the employee focus first, figuring that they are the most
important part of the equation.
I couldn’t believe when I read the statement about the
fulfillment center with no air conditioning — but they had an ambulance
parked outside in case anyone had heat related issues. Eventually, they were
forced to put in air conditioning.
While some of these policies have shown success, my concern
is about all the employee ambassadors who are leaving with turnover
being extremely high. Each person has a voice, and that gives everyone a
bullhorn to amplify their thoughts. Just reading some of the comments by former
employees is just astonishing.
To each his own
As an HR executive, I knew from reading this story that
there is not enough money available to get me to work at a company that
exhibits these type of people policies. Not only that,
but Amazon’s constant playing one employee against another is
just sickening.
But on the other hand, you can’t deny that they have been
remarkably successful and have reached heights unheard of in their quest to
push their workforce to the limit. While this environment would not be right
for me, there are people that will use the brand to build a career. They’ll get
in, do a few years work [if they are lucky], and then get out. The advantage of
working with a strong brand is that it gives you an added advantage in your job
search.
My first job out of college was with IBM, which was the
Google of its day. Working for IBM made my job search after that
somewhat easier. So, my thought is that for the ones that are there at Amazon
and will be leaving soon, remember that you have done your “time” and you will
be rewarded at your next job.
At a minimum, you will know what work environment you do not
want to toil in. You have been to the mountaintop and you have seen what it is
like.
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