Wednesday, July 29, 2015

Management 101: Connecting With Employees Beyond Their Job Description

Think back to grade school, high school, college, or your past jobs; I want you to think of the teacher or manager that during this period had an impact on your life. If you can’t relate to that time period, think of the person that connected with you in such a way that you still think of them. I want you to be able to explain why that person is special.”

This was my group discussion question as I led a manager development group the other week here in Dubai.

I wanted them to think of how that person connected to them and meant so much in their lives. This towering figure is one that comes across our minds from time to time, the warm glow comes from the positive interaction that you both had.

I reached out to one of my favorite teachers a while back and she was so shocked to hear from me. The thrust of my conversation was “thank you.”

Employee-manager equation

The most important dynamic within all organizations is the connection between a worker and their manager. That is the glue that holds all fragile organizations together. For the most part, it is not about the senior leaders although they should set the tone.

The No. 1 reason people leave their jobs is because of their managers and or culture, which connects back to their manager. Yet, organizations often neglect to emphasize this issue. Many managers don’t even realize the importance of making the connection beyond their job description.

As the manager demographic is skewing younger, in a lot of cases they have not been properly developed to understand their role in engaging their team.

That was what my little exercise was about — understanding “why” people made an impact on our lives.  Will we have the same effect on our people that we interact with either as managers or mentors? I mention the word “mentor” because I feel that the role of an effective manager today has morphed into the mentor/coach. Yes, skill set is important but your ability to connect with your people is paramount.

Moving beyond the 9-5 person

It is important today to understand the 360 degree person. Yes, the 9-5 person will get the job done, but the whole person is where the connection has to be made. That is the part of the person that will excel beyond the job description.

When we interview people, we interview 9-5 people because that is skill set we are looking for. This is a flawed concept because we are so focused on the job description. However we should look beyond that to find out as much as possible other aspects of this person, such as:
  • What is your overall career goal?
  • Do you feel you are headed in the right direction to reach it?
  • How is this job going to get you there?

 A manager’s role is to serve

When it comes to their career goal, a key question for you as a manager is “How can I help you develop?”

Remember that their career goal may not be with your organization. However the career goal is very important to know because as organization’s expand into new businesses, you never know the skill set or talent equation that will be needed.

The more you know about the people that report to you, the better equipped you are to “serve” them.
Sometimes, people are perfectly happy with their present job or the job they are trying to get because it enables the other dimensions of their life to develop. That’s important for them to understand, and for you as a manager to know.

When it comes to personal development, we should have as good a grasp as much as possible on their family and home life. Why, you may ask? It’s because a person’s personal life feeds back on professional performance and vice versa. We shouldn’t pretend that it doesn’t.

Understand the personal as well as professional

As a manager I would relish offline conversations around where my employees are developing as a “whole human being.” I wanted to know their post 5 pm passions and what drives them. These insights enable managers to connect to a higher level and gives the ability to nurture their development throughout your time with them.

The old manager’s mantra of “just the facts” was a great tool in its day, but no longer is effective.
If any of your past direct reports were in one of my sessions and I asked that same question from the beginning, would your name be among the chosen ones?

Would they talk about how your discussion helped shape their ability to manage and connect with people? Would they tell me how you were more than just their manager and was a guiding force in their career? Would they tell the group that you were the best manager they ever had?
If you are in doubt as to whether they would go there, maybe it is time for a “new manager” skill set inventory.

10 comments:

  1. manager should have good behaviour with their employees..

    ReplyDelete
  2. Techno Data Group can provide Singapore Owner or Director Email Lists

    complete marketing information such as

    ReplyDelete
  3. Cool Blog have! I will just wanna say thanks 4 that. If u would to visit my website visit it now. Thanks for your visit!
    Talent Management

    ReplyDelete
  4. Wonderful article which portrays the Relationship between an Employee and a Manager.Manager should be an Employee friendly&he should analyze an Employee's performance and update it in Payroll Management System of an Organization.

    ReplyDelete
  5. Great info. I love all the posts, I really enjoyed, I would like more information about this, because it is very nice., Thanks for sharing...
    Education News Dubai

    ReplyDelete
  6. Invest with 200$ and get a returns of 5,000$ within seven business working days.
    Why wasting your precious time online looking for a loan? When there is an opportunity for you to invest with 200$ and get a returns of 5,000$ within seven business working days. Contact us now for more information if interested on how you can earn big with just little amount. This is all about investing into Crude Oil and Gas Business.

    Email: investmoneyoilgas@gmail.com

    ReplyDelete
  7. It is really a good writing. You directed few thing properly. Workforce management is also needed to properly run the company and make a day to day report. For this type of there are few Best Outsourcing Companies conducting their services. You can get use them at low cost.

    ReplyDelete
  8. It is tough to handle all the things of business. You have to do local marketing to get the best results. You can use LED video walls to attract the local market.

    ReplyDelete
  9. It positively give you the opportunity to do something better. You can learn about new tricks and tips from the business podcasts. It would be much more effective to get the idea first and then execute to your business.

    ReplyDelete
  10. I appreciate your efforts for this wonderful blog. We are the largest Online employee engagement company in India offering employee engagement platforms for virtual engagement activities and games for work from home teams. https://www.sosparty.io

    ReplyDelete