Human Capital Newsreel

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Friday, July 3, 2015

What Does Real, Genuine Leadership Look Like?

“This may sound crazy, but it’s hard for us when someone turns down a raise,”

That was a recent comment from the Board President at the University of Cincinnati. Not only that, but it’s the third year in a row the university chief, President Santa Ono, has donated his bonus.

Since 2013, he has turned down his six-figure bonus and declined a raise. His reasoning is that he donates it to various funds and to help the college students.

What does leadership look like?

When Will Employees REALLY Become Your “Most Important Asset?”

“How much does it cost?”

This is a question that I am hit with as I intro my presentation. It literally takes my breath away. My response is we can discuss that after I am finished.

But, I need a change in mindset from cost to expense. If you look at employee development as an expense, I may be wasting both of our times.

This approach took courage, but after a while, I realized that if that is the way that executives look at engagement, I know that I am in the wrong place.

A few statistics we all need to consider

This takes me back the notion that employees are our “greatest or most important asset.” Are they really? Those buzzwords should be outlawed.

Thursday, June 18, 2015

When It Comes To Ongoing HR Development, It’s Really Up To You

“Can I see a show of hands of people that watch CNBC or any other business channel? Can I also see a show of hands of those that read the business section of your newspaper?”

Both those questions were asked over the past two weeks at different HR conferences [the HR Leaders Africa Summit held in Lagos, Nigeria, and the Lebanon HR Summit]. I decided to ask those questions and I was shocked by the number of responses. Maybe two or three hands went up, and there were at least 50 people in the room in both cases.

And you want a seat where?

My response was, “and you want to be strategic business partners?” My next question was, “what are the major discussions within your industry?” Again, the response was blank stares.

We Could Learn A Lot From How The World Handles Employee Vacations

“No, that will not work. I leave for holiday on the 8th of June and will not return till around the 15th
of July.”

That was the response from a Chief Learning Officer who we have been trying to get together for a meeting. However, it hit me as he told me this that yes, this was vacation season. But more importantly, he would be taking close to five (5) weeks off.

The summer holiday season is upon us and this is a common refrain from expats throughout this region (I work in Dubai, in the Middle East). This is a common practice here, and the only people who it gives pause to are people like me.

Vacation is no big deal

An Imperative For Today’s HR: A Sharp Focus On Data And Analytics

This past week I participated as conference chair for the first ever workforce analytics conference in the Workforce Analytics Forum that was held in Dubai, United Arab Emirates.
the Middle East —

It was amazing to see the various industries from telecom to health care, privately owned to multi-nationals, presenting their analytics and wrapping it into a business case.

I remarked in my closing statement that this level of rigor and alignment would not have been possible even a few years back. But now, to have a conference dedicated to this new level of HR was astounding.

Welcome to the club

Monday, June 1, 2015

Corporate Power: It Has Shifted to Your Customers AND Employees

“We challenge you to find a consumer mobile offer available in the UAE that is better than the offers
you can get with Etisalat,”read the company’s website. “We promise to match or beat any offer, guaranteeing you that with Etisalat, you will always get the best prices.”

The “big brother” here in the Middle East recently has been the marketing campaign by our local telecom Etisilat [In the U.S., think ATT or Verizon]. Their marketing campaign was called the #Etisilat Challenge, and it challenged consumers to find a better deal than their offerings.

However, what happened next was not what they expected.

The pendulum has swung

First Impressions: Why Onboarding Employees Is Like Going on a First Date

"I arrived early excited about my first day and my first real job from college. I just could not believe how disorganized they were. It was like nothing you said. As a matter of fact, they were not expecting me until the following week. When I showed her the letter, she had to make phone calls to HR. It was a total mess. I knew then that I would not be here long.

That short message was told to me by my daughter, who after finishing college, got her first “real” job. Because of my background in HR, I told her what the first day would probably be like since this was a well-known brand.

I had flashbacks of that encounter a few weeks back as I gave a presentation around that theme at the Global HR Summit in Doha, Qatara  last week.

Going on that first date

Tuesday, May 12, 2015

Are You Always Ready For When the Worst Finally Comes?

“Well, I lost my job today. To all my Tech friends, let me know of any Mac tech support jobs.”

That was the post that went up on Facebook! As I knew this individual, I immediately reached out to see how I could help. Since I had a lot of friends in tech, I was sure I could get his resume into the right hands.

What happened next kind of took me back.

Update needed

His response to me was this: “I will have to get back to you as I need to update (my resume).” Let’s see, you have been with this company for close to six years and you have not updated your resume?


Social Engagement: If It’s Good For Employees, It’s Good For Customers

It makes me proud to work for this company, because when I travel back to my home country on
holiday, I can see the school that my company (along with all the volunteers) built. I am so proud to work here.”

That was a statement from one of our clients that I spoke to as she told me about her company.
I thought of that statement the other day as I flew back home from a business trip. The Chairman/Founder of the airline Virgin Atlantic made a pitch about their charity and volunteer effort called “Change for Children.” Richard Branson delivers this message and shows the schools and others that his company and employees are all engaged.

His quest is to get his customers involved as well.

What is your customer experience?