Monday, November 22, 2010
Last week I tweeted an article appropriately titled “Making the Case for Corporate Social Human Resources: Are You Prepared for HR 3.0?” The article reviewed a recently published book “CSR for HR: A Necessary Partnership for Advancing Responsible Business Practices,” and it makes the argument for connecting CSR (corporate social responsibility) with a company’s human resource function. I was intrigued with the 3.0 statement.
As with tweets, I always follow whether someone else votes for the article by re-tweeting it. Well on this one, I did receive a direct message from @TLColson. Her message was to the point: “most are still mastering 1.0, who are we kidding?” I had to smile, and chuckled as I read that.
This kind of stayed in my mind as I thought over the 1.0 to 3.0 analogy. What is HR 3.0 and how does it look?
HR 1.0: The personnel and administrative era
Looking back, I think that the personnel function was more of an administrative activity coordinating a range of worker related processes. This, I would think, would be aptly described as the HR 1.0 era. As this function evolved in a lot of companies, it became human resources.
That comment on my tweet surely reflected this sentiment. The administrative function, as one of my former bosses told me, is the basic competency of HR and that is what we do. No more, no less.
There was another recent article that focused on social media and the ways that it will transform HR to 3.0. Social media and CSR now have been proclaimed as the transfer agents of the profession, both proclaiming that they will usher us into the promise land of a 3.0 version of our profession.
From my perspective, it will take these two as well as a host of other initiatives before we can give the nod to HR 3.0.
Post recession and the resulting overflow of issues that will be left in its wake, will drive organizations to make this transformation more than any other.
Deloitte does as excellent series for chief human resources officers, and the latest is titled “Strategist & Steward: The Evolving Role of the Chief Human Resources Officer.” It talks about the evolution of new role of the CHRO and the department that he or she will build
The Role of the HR 3.0 Leader
The changes that we are witnessing will require a diagnostician’s mentality of the CHRO, with the organization as the patient. The mind of the individual that heads up this role will always be at work.
This role will also require the expertise of an engineer — an engineer who applies scientific, mathematical, economic, social, and practical knowledge to design and build initiatives that allows the organization to achieve its corporate goals.
The HR 3.0 leader will also need to have the competence of a watchmaker who has designed a watch of a thousand parts, with all working together flawlessly. It will also require someone with the dexterity of a strategist that interprets, analyzes, and monitors trends, initiatives, and the strategic plans within the organization.
Overall, this CHRO role will refine the organization’s mission and develop both short- and long-term strategic business/human capital goals. Plus, they will need to partner with the rest of the C-Suite to break down corporate goals from the boardroom to the mailroom.
The tide is turning for HR
This 3.0 version of HR will be a welcome vision for a lot of us in HR. We have heard, read, and discussed our impending demise, our importance, and our overall relevance. We have witnessed the catcalls about our profession. We have chomped at the bit to move forward. We have stood on the sidelines and seen the game being played before our very eyes.
But I have some good news for you: the tide is turning. We will be receiving the engraved invitation sometimes soon. The importance of what we do in HR WILL be recognized. The rigor with which we approach our work will recognized. This point in time will allow us to look back and marvel from whence we came.
HR 3.0 is on its way; our mission is to be ready for it! We have asked, begged, and inquired, and now its here.
The Temptations, my favorite group, had a hit song back in the day called “Get Ready.” We might as well cue it up on our iPods.
Posted by Ron Thomas at 6:09 PM