Are You Always Ready For When the Worst Finally Comes?

“Well, I lost my job today. To all my Tech friends, let me know of any Mac tech support jobs.”

That was the post that went up on Facebook! As I knew this individual, I immediately reached out to see how I could help. Since I had a lot of friends in tech, I was sure I could get his resume into the right hands.

What happened next kind of took me back.

Update needed

His response to me was this: “I will have to get back to you as I need to update (my resume).” Let’s see, you have been with this company for close to six years and you have not updated your resume?

Social Engagement: If It’s Good For Employees, It’s Good For Customers

It makes me proud to work for this company, because when I travel back to my home country on

holiday, I can see the school that my company (along with all the volunteers) built. I am so proud to work here.”

That was a statement from one of our clients that I spoke to as she told me about her company.

I thought of that statement the other day as I flew back home from a business trip. The Chairman/Founder of the airline Virgin Atlantic made a pitch about their charity and volunteer effort called “Change for Children.” Richard Branson delivers this message and shows the schools and others that his company and employees are all engaged.

His quest is to get his customers involved as well.

What is your customer experience?

Yes, Great Employee Engagement Can Turn Into Great Customer Service

“You know what I always enjoyed, that I still think of a lot? When we would all get together as a

family and how much laughter there was in the house. From our parents to all the kids and cousins, it was just pure laughter.”

When I took my first foreign assignment as a Chief HR Officer, I was told by one of the senior executives. “You know the change we all notice in HR? It is the sound of laughter.”

When you walk in now, everyone is smiling, laughing and joking with each other. At one time you hated to come down here; now it is a respite to walk into a friendly environment — especially all the smiles.

Laughter as nectar of the gods

A Key to Career Success: Mastering the Art of Public Speaking

“When I heard you speak I was shaking in my boots, because tomorrow, I am scheduled to speak after your presentation. Is there any way to put me on behind someone else?” he said jokingly.

I was asked about this change a few months back when I was the chair of the HR Summit in Bahrain. Just a few weeks ago, I made a presentation to The Human Resources Forum in Dubai (THRF), and as one of the attendees was leaving she said, “you make everything so clear and you are the best speaker that we have ever had here at the Forum.”

Since arriving here in the Middle East, I was fortunate to get on the HR speaker circuit. As of last week, I have spoken at about 25 events either as a keynote, conference chair, panel leader, or master class presenter. I have traveled from Africa to Turkey and all over the Middle East.

How I got over my fear of public speaking